On January 9, 2016, the Ordinance on Online Dispute Resolution in Consumer Matters (ODR Ordinance for short) comes into force.
According to this, companies that "Online Sales Contracts or enter into online service contracts” is obliged to place a link to the EU Commission’s OS platform that is easily accessible for consumers on their websites and to provide their e-mail address(es).
The OS platform does not currently exist; it should be available from February 15.2.2016, 9.1.2016. In order to avoid legal disadvantages, online traders should temporarily include a preliminary notice on their websites from January XNUMXth, XNUMX. In the future, warnings will be issued in the event of non-compliance with the information obligations.
Note:
The ODR regulation must be observed by the tire dealer if he
1. sells tyres, wheels, spare parts, accessories, etc. to the end consumer via its website and the consumer places a binding order directly on the company's website;
2. Offers its customers the option of booking a workshop appointment online, ie completing an order online, for example for a wheel change.
In the download line on the left you will find a recommendation from the Legal, Taxes and Tariffs department of the Central Association of the German Motor Trade (ZDK).
http://www.brv-bonn.de/fileadmin/user_upload/intern/pdf/newsletter/2016/anhaenge/2016-01/20160107_ZDK-Handlungsempfehlung.pdf
